Annual Managed IT Support Tiers
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Self Managing
Self Managing
Self Management
The ideal package for small businesses to experience complete control over your business technology without having need of a full IT department. We provide the tool sets needed to support, maintain, troubleshoot and secure your business network, while also having an additional resource to reach out to when needed. This gives you the time you need to focus on your business functions. This management solution has two options to provide best fit for your business’s needs.
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Werner Managed Services
Werner Managed Services
Werner Managed Services BASE
Our Base entry level IT support package provides the common foundational IT support for small businesses with 24/7 real time alerting of outages and security incidents. After our IT optimization, your business will experience more consistent customer experiences and improved reliability.
Werner Managed Services PLUS
Builds upon our Base support package by introducing additional features needed for more complex and larger business. Provides additional remote and on-site support as well as greater operational efficiencies through your organization.
Werner Managed Services PREMIUM
Our highest tier level which is the most agile and provides unlimited support, assured data security, and highest technology experience for your business. This ensures alignment of IT service performance and business service value as well as achieves the best customer satisfaction by receiving quality service.
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Base |
Plus |
Base |
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Premium |
| Device Features |
| Secure Remote Access to Your Devices Anywhere with Secure Login |
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| Any Device Monitoring & Health Checks |
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| Network System Logging |
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| Server and Workstation Patch Management |
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| Software Deployments to Managed Devices (desktops, laptops, servers) |
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| Monthly Network, Server and Desktop Device Optimizations |
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| Centralized Scheduled Tasks |
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| Mobile Device Management (tablets, cell phone, etc.) |
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| Orchestrate & Automate Business Tasks & Conditions |
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| Network Topology Features |
| Create Dynamic Maps of Your Network |
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| Hop-by-Hop Analysis Along Critical Network Paths |
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| Security Features |
| Anti-Virus & Web Protection Software & Updates |
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| Advanced Adaptive Malware Protection (Ransomware) |
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| Administered Virus & Malware Removals |
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| Comprehensive Application & Web Content Filtering |
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| Full Disk Encryption & Remote Wipe Capabilities |
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| Backup and Recovery Features |
| Monitor and Manage Supported Backup Solution |
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| Local File and Folder Backups |
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| Backup and Recovery Services |
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Optional |
Optional |
Optional |
